Returns, Refunds & Cancellations Policy

Last updated: 1 September 2026

Order Cancellations

Orders can be cancelled free of charge before they have been shipped. Once an order has been dispatched, it can no longer be cancelled and standard return conditions will apply instead. To request a cancellation, email support@voidgallery.co.za as soon as possible with your order number.

Returns

We accept returns within 3 days of delivery, provided the item is:

• Unworn, unwashed, and undamaged
• In its original packaging with tags attached
• Accompanied by proof of purchase

To start a return, email support@voidgallery.co.za with your order number and reason for return. We’ll confirm the return address and next steps.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 1–2 weeks. Original shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us at support@voidgallery.co.za within 7 days of delivery with photos of the issue. We’ll arrange a replacement, exchange, or refund at no cost to you, in line with your rights under the Consumer Protection Act.

Return Shipping Costs

Unless the item is faulty or incorrect, the cost of returning an item is the customer’s responsibility.